Frequently Asked Questions
Craft. Create. Get Support.
🧶 Getting Started
It’s my first time knitting — which kit should I choose?
We recommend starting with a kit labeled “Beginner.” These kits are designed to guide you through the basics, helping you build confidence and enjoy the process. Start small, and soon you’ll be unstoppable!
Are the patterns beginner-friendly?
Yes! Our patterns are carefully written and tested for clarity. If you’re a beginner, look for our Beginner tags — they’re designed to help you learn at your own pace.
What’s included in each kit?
Every kit comes with everything you need to complete your project — yarn, tools, pattern, and easy-to-follow instructions. No need to shop around for extras; just open the box and start creating!
Can I choose my own colors?
Absolutely! Many of our kits offer a color selection option so you can customize your project to match your personal style and taste.
💌 Orders & Discounts
Do you offer a discount for new customers?
Yes, we do! Simply subscribe to our newsletter in the footer of our website, and you’ll instantly receive a special discount code to use on your first order. Welcome to ChicLoops!
Can I purchase just the pattern (without the kit)?
Yes! Many of our designs are available as digital downloads, so you can use your own yarn and tools if you prefer.
Do you restock sold-out kits?
We do! Popular kits are restocked regularly. You can sign up for restock alerts on the product page to be notified when your favorite item is available again.
🎁 Gifting & Packaging
Can I send a ChicLoops kit as a gift?
Of course! Our kits make perfect gifts for crafters of all levels. You can add a gift message at checkout — we’ll print it beautifully on a card and include it in the package.
Do you offer gift wrapping?
Yes! Choose “Add Gift Wrap” at checkout to have your kit wrapped in our eco-friendly paper with a ribbon — ready to delight your recipient.
Can I ship a gift directly to someone else?
Definitely. Just enter your recipient’s shipping address at checkout, and we’ll take care of the rest. No prices will be included in the package.
🚚 Shipping & Returns
Do you ship internationally?
Yes, we ship to many countries worldwide! Shipping rates and delivery times are calculated at checkout based on your location.
How long does shipping take?
Orders are usually processed within 1–3 business days. Delivery time depends on your location — typically 3–7 business days within the U.S. and 7–14 days for international orders.
Can I return or exchange my kit?
We want you to love your ChicLoops experience. If you’re not completely satisfied, you can return unused kits within 30 days of delivery. Please visit our Returns Policy page for details.
🌿 Sustainability & Quality
Are your yarns eco-friendly?
Yes! We use natural, sustainably sourced fibers whenever possible — soft cottons, luxurious blends, and recycled materials that are kind to your skin and the planet.
Where are ChicLoops kits made?
All kits are designed in the U.S. by our creative team, with yarns and accessories carefully sourced from trusted partners around the world.